Settlement Services

CBAL settlement services help newcomers to learn about the community and make lasting connections!

Our spring edition of our Here and Now newsletter has been released. The region is bright with rich culture and diversity. This newsletter has a little something for everyone. You will find stories about newcomers, information on services and some fun and engaging topics guaranteed to interest anyone!

Settlement Services

Settlement services can help you and your family learn about the community as you begin your new life in Canada. A settlement worker will meet with you to help you find the resources you need to successfully settle and build connections in your new community.

Services are primarily offered in English, but we can provide some one-to-one services in French locally or virtually if requested. If you prefer services in French, we will connect you to a nearby agency in the Okanagan or Lower Mainland to ensure you get the support you need in your preferred language.

CBAL provides free settlement services to:

  • Permanent residents
  • Refugees and refugee claimants
  • Temporary foreign workers
  • Provincial nominees
  • Naturalized Canadian citizens
  • International students


CBAL settlement services provide:

  • One-on-one support to help navigate local services and access information
  • Individual and family needs assessments, goal setting and referrals
  • Help with opening a bank account, finding a place to live, finding a family doctor, registering your child for school, accessing legal services, locating childcare and other things you will need in your first days
  • Help with employment and orientation to Canadian workplace culture
  • Assistance in completing forms and applications
  • Connections to social and cultural groups and referrals to community programs
  • Monthly workshops on a broad range of topics
  • Support in dealing with the transition to Canadian life and work culture
  • English language assessment as well as formal and informal training (both online and in-person)
  • Referrals to CBAL's English language programs

Message Us

Please enter your name.
Please enter a message.


Columbia Basin Alliance for Literacy does not offer immigration consulting services. For inquiries on how to immigrate to Canada or obtain work/study/visitor visa: Please visit to find a Regulated Canadian Immigration Consultant in your area.

What do participants say about our programs?

Cooking ESL 3
RaR 5
Staff 4

Settlement Services

"I met new friends and know more people here now in my new home.”

Settlement Services

"I like that I can meet people and get help to learn [about] this community. Thank you for helping me."

Settlement Services

"I really like the classes and the nice people at CBAL."


Settlement and language services are made possible through the funding of the Province of B.C.'s Ministry of Municipal Affairs and the Government of Canada's Immigration, Refugees and Citizenship Canada.